Updated covid commitment
Nov 30, 2021 • Residential Property
Following updated Government advice to help prevent the spread of Coronavirus, we are re-introducing social distancing measures to our Marketing Suites for the protection of our customers and employees.
The changes we have decided to implement across all developments from Monday, 29 November are as follows:
• Viewings are by appointment only. Please contact your preferred development by telephone or by completing the online forms on our website.
• One of our Customer Experience Executives will contact you prior to your visit to check that you, or anyone in your household, are not experiencing any COVID-19 related symptoms.
• Upon your arrival, you will be asked to use the designated hand sanitising station and will be advised of the new procedures in place before commencing your appointment.
• Our sales offices have been redesigned to allow for social distancing and we have also introduced protective perspex screens at our desks as an additional safety precaution.
• Our show homes are open for you during your visit; however, your Customer Experience Executive will not be able to accompany you.
• Any documentation or further information will be emailed to you after your appointment and reservations can be made via telephone or video call after your appointment. Your post-viewing discussions will be limited to 15 minutes and further discussions can be made via telephone or video call.
• After each appointment and prior to the next, all key areas used in appointments will be cleaned thoroughly in accordance with new guidelines.
• Visitors to our developments that arrive unannounced or without an appointment will unfortunately not be permitted to enter our Marketing Suites.
• We kindly request that face coverings be worn by both customers and employees throughout the duration of the appointment unless you are exempt.
We continue to work hard to adapt and deliver the same high-quality service and commitment to your home buying journey despite the ongoing pandemic.
Our digital services are still very much in use and we have virtual tours available at Upbury Grange, Yetminster, Stowford Mill,Ivybridge and Home Farm, Pinhoe. Where virtual tours are unavailable, please contact your preferred development to arrange a real time online visit with one of our team.
If you have any concerns at all, or you’d like to discuss any of the above points, please do not hesitate to get in touch.
Burrington Estates New Homes continues to work in accordance with the CLC guidance document and HSE guidelines.
In addition to the above please be aware that all Burrington Estates Marketing Suites will be closed between Friday, 24 December and Monday, 3 January inclusive. We will look forward to welcoming you back to our developments in the new year.
