Burrington Estates Quality Assurance

Once a house is ready, a member of our Customer Experience team visit to complete a Quality Control Checklist (QCC).

The 130 point QCC ensures that we check every key detail of every new home to ensure each home meets our exacting standards, and is built to be part of our legacy - and our customers.

Notice to Legally Complete

Once the Burrington Estates QCC has been completed our legal team will contact a customer’s Solicitor and serve the notice for completion. Customers move into their new homes ten working days after the notice is served. During this time, we will arrange for each home to have a final clean. Any moving in dates discussed prior to this are provisional and should not be relied upon to book removals or furniture deliveries.

Home Demonstration

Once we have completed the Burrington Estates QCC customers are invited to their Home Demonstration.

This includes a complete walk around and demonstration of the appliances, heating and hot water systems. This is also an opportunity for customers to ensure that all the final touches are complete before they move in.

Legal Completion and Moving In

On the day of completion, the customers’ Solicitor will work with our legal team to take care of everything on the customers’ behalf. Once our Solicitors are in receipt of the completion funds a member of the Customer Experience team will welcome customers, take meter readings, complete any necessary paperwork and hand them the keys to their new home.

More on the Customer Journey

Reserving your new home

Explore the first stage of our customer journey, from when our customers reserve their new home through to meeting the site manager in the weeks before completion

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Our Continued Support

The third stage of our customer journey takes customers through the first 28-days in their new home and into our on-going commitment to them as members of our community

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Managing Issues

Burrington Estates pride itself on its high standards of product and professional service. But we also have clear processes to respond properly if we ever fall short of our customers' expectations

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