If you are not satisfied that our Customer Care process has resolved or properly dealt with your issue then you have the option to make a formal complaint.
Burrington Estates fully supports the introduction of an Industry Ombudsman and will register with the scheme once it becomes available.
We are committed to properly managing formal complaints, which will be managed at Group level and overseen by the Managing Director in the appropriate Region.
Formal complaints can be made using our webform, here (this is an external link that opens in a new browser tab).
When making a complaint please provide enough information for us to understand the issue and the resolution that you hope for. Please provide images where possible.
Our process and timeline for managing formal complaints is: