We are proud to be accredited the highest rating of 5-stars in the recent independent homebuyers’ customer satisfaction survey by the House Building Federation (HBF) Star Rating Scheme. The 5-star accreditation states over 90% of their customers would recommend Burrington Estates New Homes to a friend. This outstanding result reflects our continued investment in providing exceptional customer service, and aligns with our vision of creating beautiful places to live and work whilst building enduring communities.
The annual survey is one of the most comprehensive, large-scale surveys of its type carried out in the UK. The survey results show satisfaction levels amongst new home buyers across the UK have improved for a third consecutive year, up 2% on last year and 5% in the last three - a period over which housing supply has continued to increase significantly. Of those who responded, 91% said they would buy a new build home again.
The HBF Star Rating Scheme awards developers stars for customer satisfaction. The number of stars awarded is based on the homeowner feedback in an independent National New Homes Survey of customer satisfaction. The survey is designed to provide home buyers with information about home builders to help guide their purchasing decision and to encourage excellent levels of service to be delivered by home builders.
We are delighted to announce for the third year running we have secured NHBC Pride in the Job and Seal of Excellence awards, demonstrating the highest standards in house building.
Pride in the Job is the most highly regarded competition in the house building industry, recognising site managers who achieve excellent standards in house building. A Pride in the Job Award is the most valued industry accolade a site manager can achieve. It represents success for the site manager, their team and associated trades. Most importantly, it rewards their contribution and dedication to pursuing excellence in delivering high-quality homes for homeowners in the UK. The Seal of Excellence awards are presented to the top site managers per region.
We are thrilled to be awarded the prestigious ‘Housebuilder of the Year’ at the Insider South West Residential Property Awards 2020.
Burrington Estates New Homes, ‘stood out for the high standard of the new homes it is building across Devon and Cornwall.’